Service Department

We pride ourselves in committing to excellence in performance through preventive maintenance and service programs catered to meet your HVAC facility requirements.

Our maintenance service programs are a proven method in the reduction of untimely and costly mechanical failures, and our service programs are designed not only to reduce breakdowns, but to lower operating costs, extend equipment life and protect your investment.

Reactive Service:

Our highly skilled technicians, supervisory and engineering teams are trained to diagnose and repair equipment in all aspects of the Air-conditioning Industry, including mechanical, electrical, chiller plant and controls systems.

The Velocity Service Department houses over 30 Technicians and apprentices with 28 service vehicles on the road on a daily basis.

Break Down and Emergency Service:

Velocity Air provides a 24 hour 7 day a week breakdown service on all aspects of the air conditioning industry, including all mechanical requirements, electrical, chiller plant and controls rectification.


Velocity Air also provides Commercial and Industrial refrigeration services with our in-house refrigeration engineer we can service and design new equipment to suit your needs.

Bespoke Preventative Maintenance Programmes:

Velocity Air specialise in providing programmed servicing of the complete range of mechanical services ranging from small office premises through to commercial buildings (currently up to 60,000m2).

Velocity Air provides bespoke customised service programmes to suit your building and equipment requirements. These include AIRAH DA19 inspection, preventative, comprehensive programmes and client specified programmes.

Predictive maintenance programs are available and can be customised to your requirements.  These can include a holistic inspection, analysis and reporting of (or of any critical component) your heating, cooling and ventilation, filtration, air distribution, waterside and control systems etc., providing advice on how to improve operating efficiency, minimise maintenance and breakdown issues etc.

Velocity Air can also provide life-cycle assessments and report on the current condition of plant and equipment and provide special chiller services like Eddy Current Testing to chiller heat exchanger tubes, Thermographic Testing of switchboards and electrical equipment etc.

As a part of your bespoke maintenance programme, Velocity Air can administer your ongoing water treatment requirements, including chemical dosing / monitoring, cooling tower cleaning and periodic TPC/Legionella reporting.


Velocity Air provides chiller maintenance and breakdown service for all types of chillers.  Velocity air is an authorised Platinum Service agent for PowerPax chillers.  Our experienced chiller team can provide support not just on PowerPax but on all brands of chillers.

Asset Management:

Once a contract has been developed Velocity Air will collate all asset data from your site and add it into our data base.  A schedule is then developed in line with DA 19 maintenance guidelines.  All data is added into the Velocity Air mobile tech devices.

Benefits with Velocity Air mobile tech.

  • Customer Web Portal Reporting Access.
  • Building an Asset ppm schedule to meet your needs and can include all areas of the HVAC Field.
  • Assistance in working with the client for financial budgeting.
  • Energy Performance monitoring.
  • Realtime Life Cycle Analysis.